I was presenting to a potential Identity Management & Governance customer the other day. I talked about Why IAM Projects Fail and the Pain Points from our field experience.
Gartner has this nice diagram to explain Why IAM Projects Fail. A summary can be found here.
See the proportion of People vs Products? In the market, there is really not much difference between the various IDM/IDG products. I can safely say their features are almost 85-90% similar. It's the implementors & customers' key stakeholders ("People") that makes the difference between a successful and failure IAM project.
A good People combination will spend more time in defining Principles, Practices, Policies and Processes.
The Pain Points are from our field experience.
Again (coincidentally?), the biggest pain is People.
- No ownership/main-driver (no full-time PM)
- Not trained
- Not really know what they really need (Keep changing requirement)
- Not enough support from application teams
- No well thought-of test plans & not following test plans
Sounds familiar? Well, the fact is we still encounter them in almost all IDM/IDG projects.