Weird UWC behavior

A customer wanted to host a new domain with our OpenMail.SG service today.

As per normal, creating a new domain via Sun Java Delegated Administrator is easy. However, after a new user was created, I was not able to log into UWC (Communications Express - Webmail).

It kept displaying "Login failed" even though I was 100% sure the credential is correct.

So I went to investigate the http log:

[12/Oct/2009:19:01:34 +0800] openmail httpd[844]: Account Notice: [192.168.0.60:50051] Access to smime service for test@ABC.sg denied from client address (mailAllowedServiceAccess)

[12/Oct/2009:19:01:34 +0800] openmail httpd[844]: General Notice: Received login referral for test@test.openmail.sg: IMAP://mail.ABC.sg/

[12/Oct/2009:19:01:34 +0800] openmail httpd[844]: General Notice: Received login referral for test@test.openmail.sg: IMAP://mail.ABC.sg/

[12/Oct/2009:19:01:34 +0800] openmail httpd[844]: General Notice: Received login referral for test@test.openmail.sg: IMAP://mail.ABC.sg/

[12/Oct/2009:19:01:34 +0800] openmail httpd[844]: General Warning: More than 2 referrals received for test@ABC.sg. Ignoring

[12/Oct/2009:19:01:44 +0800] openmail httpd[844]: Account Notice: close [192.168.0.60:50051] [unauthenticated] 2009/10/12 19:01:34 0:00:10 1493 1492 0

[12/Oct/2009:19:02:18 +0800] openmail httpd[844]: General Error: Failed to parse IMAP response at offset 52: F NO Server hosting this mailbox is not available

F OK Completed

SMIME service? What's that? We do not offer SMIME to our customer, nor do we configure any during setup.

I spent more time investigating why... I must say that the SMIME error message was misleading... The actual problem lies in the last statement:

[12/Oct/2009:19:02:18 +0800] openmail httpd[844]: General Error: Failed to parse IMAP response at offset 52: F NO Server hosting this mailbox is not available

F OK Completed

I revisited Delegated Administrator again. Oops! I made a blunder. I have actually entered a wrong Mail Host.